Shipping Policy

Welcome to NGY EXPRESS! Our shipping policy outlines the rules and regulations for the shipment of products and services provided by NGY Express through our website, located at https://ngyexpress.com.

By making a purchase on NGY EXPRESS, you agree to abide by the terms and conditions outlined in this shipping policy. If you do not agree with any of these terms, please refrain from using our services.

1. Shipping Methods: NGY Express offers several shipping methods to accommodate your needs. The available shipping options will be presented to you during the checkout process. These options may include standard shipping, expedited shipping, and international shipping, among others.
   

2. Shipping Timeframes: The estimated delivery time for your order may vary depending on the shipping method selected, the destination, and product availability. NGY Express will provide an estimated delivery date during the checkout process. Please note that delivery times are approximate and may be subject to unforeseen delays beyond our control.
   

3. Shipping Costs: Shipping costs are calculated based on the selected shipping method, the destination, and the weight and dimensions of the products in your order. You will be provided with the shipping cost during the checkout process. Any applicable taxes or customs duties are the responsibility of the customer.
   

4. Shipment Tracking: NGY Express provides order tracking services for most shipments. Once your order is processed and shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment on our website or the carrier's website.
   

5. Delivery Address: Please ensure that you provide accurate and complete delivery information during the checkout process. NGY Express will not be responsible for any delays or delivery issues resulting from incorrect or incomplete address details.
   

6. International Shipping: For international shipments, customs duties, taxes, and import fees may apply. These fees are the responsibility of the recipient and may be charged by local customs authorities. NGY Express is not responsible for any delays or additional costs incurred during international shipping.
   

7. Shipping Delays: While we strive to meet estimated delivery times, NGY Express is not responsible for delays caused by factors beyond our control, including but not limited to weather, customs inspections, carrier delays, or other unforeseen circumstances.
   

8. Returns and Refunds: Please refer to our Return and Refund Policy for information regarding returns, exchanges, and refunds related to your shipped products.
   

9. Contact Us: If you have any questions, concerns, or inquiries about our shipping policy or the status of your shipment, please do not hesitate to contact us at contact@ngyexpress.com.
   

NGY Express reserves the right to update or modify this shipping policy at any time. Please review this policy periodically to stay informed of any changes. Your continued use of NGY EXPRESS's services constitutes acceptance of any updated shipping policy.